Help centre
Support & Contact
Need help with your application, loan, repayment or employer portal? Our support team is available by email during business hours.
Email us
For the fastest response, email info@meridianadvance.credit. Please include your application reference (format MRA-XXXXXX-XXXX) or your national identity number so we can locate your account.
What to include
Tell us your full name, employer name, a clear description of the issue, and any screenshots or dates that might help. If your question is about a deduction, include your payslip reference if you have one.
Response times
We aim to acknowledge every email within 1 business day and resolve routine questions within 2 business days. Complaints follow the separate complaints procedure and may take longer where payroll reconciliation is needed.
Employer portal users
If you are a payroll or HR contact and cannot access the employer portal, please email us from your registered company email address so we can verify your account quickly.